Last updated: June 16, 2025
ColdSnap, Corp. (“ColdSnap,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website (www.coldsnap.com), including any associated subdomains and e-commerce functionality (collectively, the “Site”).
By using the Site, you consent to the practices described in this Privacy Policy and the Terms of Use, available at https://www.coldsnap.com/terms-of-use/. If you do not agree, please do not use our Site.
Information We Collect
We collect various types of information to operate effectively and provide you with the best possible experience, including:
• Personal Information You Provide: This includes your name, email address, phone number, mailing and shipping addresses, company name (optional), and any other details you provide through forms such as our contact or newsletter sign-up forms. You may also provide login credentials when registering an account.
• Information Automatically Collected: Our systems may collect your IP address, device type, browser version, referring URL, and user interactions such as page visits and time spent on pages. This helps us understand how users engage with the Site.
• Payment Information: We use Stripe to process payments. Although ColdSnap does not store your full credit card information, Stripe stores it in an encrypted vault and provides us access to transaction data such as the last four digits and billing information.
How We Use Your Information
We use the information we collect to fulfill our contractual obligations and to improve your experience, including:
• Processing transactions and delivering products you purchase through our Site.
• Responding to customer service inquiries, product questions, and support requests.
• Personalizing content and tailoring marketing communications to your interests (with your consent).
• Analyzing traffic and user behavior to improve the Site and related services.
• Complying with applicable laws, regulations, and legal obligations.
How We Share Your Information
We do not sell your personal information. However, we may share your data in the following limited circumstances:
• With trusted service providers, such as payment processors, fulfillment partners, and cloud hosting platforms, who support our operations.
• With analytics providers like Google Analytics to help us understand usage patterns and improve the Site.
• With marketing platforms like HubSpot for newsletters and promotional content, only when you opt-in.
We do not share your personal information with third parties for their direct marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking tools to support essential website functionality, improve user experience, and gather analytics.
• Cookies help maintain your session, remember preferences, and enhance performance.
• We use both first-party and third-party cookies from providers such as Google Analytics, WooCommerce, Avalara, and HubSpot.
• You can manage cookie settings through your browser preferences.
Do Not Track (DNT) Signals
Our website does not currently respond to Do Not Track signals. You may limit tracking through your browser’s privacy settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is stored in the cloud, and access is restricted to authorized personnel. However, no method of electronic transmission or storage is completely secure.
Retention of Information
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children.
Your Choices
You have the right to control your personal information:
• You can unsubscribe from newsletters or promotional communications using the link in our emails.
• You may request to access, update, or delete your account data by contacting info@coldsnap.com. Please include the subject “Privacy” in your email.
Third-Party Links
Our Site may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices.
California Privacy Rights
ColdSnap does not meet the thresholds required under the California Consumer Privacy Act (CCPA) or the Shine the Light Law.
Compliance with Massachusetts Data Security Regulations
ColdSnap complies with Massachusetts data protection regulations, including 201 CMR 17.00. We maintain a Written Information Security Program (WISP) and implement technical, physical, and administrative safeguards to protect the personal information of Massachusetts residents. This includes secure storage, access controls, staff training, and contractual assurances from third parties with whom we share personal information.
International Use
ColdSnap products and services are currently only available in the United States. We do not market to or collect personal data from users outside the U.S.
Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be communicated through the Site or by email. Your continued use of the Site after such changes indicates acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
ColdSnap, Corp.
Attn: Privacy Compliance
6 Enterprise Road
Billerica, MA 01821
Email: info@coldsnap.com. Please include the subject “Privacy” in your email.
