UPDATED MAY 2025

General

This Limited One-Year Warranty (“Limited Warranty” or “Warranty”) supersedes all previous warranties. No other express warranties may be made on behalf of ColdSnap by any retailer, agent, distributor, or other party to any customer or other party. This Limited Warranty is not transferable. It expressly excludes any defects or damages caused by accessories, replacement parts or repair service other than those that have been provided or authorized by ColdSnap pursuant to the terms hereof. The Limited Warranty applies exclusively to the ColdSnap Appliance (“Appliance”) and covers all internal and external components, including the refrigeration system, motors, gears and gear boxes, belts, fans, and electric boards, subject to the limitations and exclusions below.

Limited Warranty; Length of Warranty Period

ColdSnap, Corp. warrants that your ColdSnap Appliance will be free of defects in material and workmanship under normal use (the “Limited Warranty”) for one year from the date of original purchase (the “Warranty Period”). After the expiration of the Warranty Period, the cost of labor and parts will be the responsibility of the owner of the Appliance unit. EXCEPT AS STATED IN THIS SECTION, COLDSNAP IS NOT MAKING AND HAS NOT MADE ANY EXPRESS REPRESENTATIONS OR WARRANTIES.

Remedy

If your ColdSnap Appliance should prove to be defective and you report such defect to us within the Warranty Period, we will repair it, or if we think necessary, replace it. To obtain Warranty service, you must email Customer Service at customerservice@coldsnap.com, or send a letter to: ColdSnap Corp., Customer Service, 6 Enterprise Road, Billerica, MA 01821, during the Warranty Period – we do not provide Warranty service for defects first reported or postmarked after the Warranty Period expires.

Include the Appliance model and serial number, a description of the Product defect, and any other information pertinent to the Product’s Warranty service. A return authorization number issued by ColdSnap is required for all Warranty claims and returns. If it becomes necessary to ship the Appliance back to ColdSnap, package the Appliance carefully in its original packaging material to avoid damage in transit. The original box and packaging material should be retained, as ColdSnap is not responsible for the cost of replacement packaging or for damage that results from using inadequate packaging.

Manufacturer Responsibilities

Under this Limited Warranty, ColdSnap will, at its sole discretion, repair or replace any parts found defective with new or refurbished parts. ColdSnap may repair the Appliance or replace the Appliance entirely, either with a new or refurbished unit, at no additional charge, or reimburse the original purchaser the amount of the original purchase price. If the Appliance cannot be repaired, ColdSnap will replace your Appliance with the same model or with a model of the same or higher retail value.

All exchanged or substituted Appliances and parts replaced under Warranty service will become the property of ColdSnap. Repaired or replaced Appliances or parts thereof will be warranted by ColdSnap for the balance of the original Warranty Period or ninety (90) days from the date of Warranty service, whichever is longer. Any remedies provided according to the above provisions shall terminate any further Warranty coverage for such applicable Appliance.

Limitations; Voiding Warranty

This Limited Warranty is only valid for customers who purchase the Appliance directly through ColdSnap or an authorized ColdSnap dealer. The Limited Warranty is not transferable or assignable, and any rights herein shall accrue only to the initial purchaser. Because ColdSnap provides all warranty parts and labor, it does not permit customers to remove the warning label or attempt repairs. Removal of the warning sticker or tampering with the mechanics of the ColdSnap Appliance during the Warranty Period will void this Warranty.

THIS WARRANTY DOES NOT COVER:

  • Acts of God, such as fire, flood, lightning, hurricanes, earthquakes and tornadoes
  • Improper power supply such as a power surge, low voltage, defective wiring or inadequate fuses
  • Operation or use of the Appliance in a manner contrary to the parameters and guidelines stated in the user documentation that shipped with your unit, including improper installation or failure to follow the care, handling, maintenance, and cleaning provisions therein
  • Damage, accidental or otherwise, to the Appliance not caused by a defect in material or workmanship, including damage caused by misuse or tampering, neglect, mishandling, transport by customer, or any external causes
  • General “wear and tear,” including damage to the finish of the casing or to other aspects of appearance caused by wear including cosmetic damages (examples include, but are not limited to, scratches, imprint/water marks, cracks, dents and stains)
  • Damage caused by repairs, service, or alterations to the Appliance by anyone not authorized by, or by using parts not made by, ColdSnap
  • Removal, replacement packaging, freight or insurance costs, except the cost of shipping provided ColdSnap agrees that you experienced a bona fide breach of Warranty
  • Appliances where the model number or serial number has been removed, replaced, altered or rendered illegible
  • Appliances where the “Warranty Void If Removed” sticker has been removed or defaced

EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED ABOVE, THE APPLIANCE IS SOLD “AS-IS” AND COLDSNAP DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES OF ANY KIND (WHETHER ARISING BY IMPLICATION, COURSE OF TRADE, OPERATION OF LAW OR OTHERWISE) WITH RESPECT TO THE APPLIANCE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR ANY OTHER MATTER. THIS PARAGRAPH SURVIVES THE TERMINATION OF THE AGREEMENT.

Any implied warranties that cannot be disclaimed are limited in duration to the Warranty Period set forth above, and no person is authorized to assume for ColdSnap any other liability in connection with the sale of the Appliance. This Limited Warranty gives you specific legal rights. You may also have other or alternative rights which vary from state to state.

Limitation of Remedies; Incidental or Consequential Damages

YOUR (THE CUSTOMER’S) SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE REPAIR OR REPLACEMENT OF THE APPLIANCE AS PROVIDED HEREIN.

None of ColdSnap, its subsidiaries, affiliates, authorized distributors and retailers and authorized service providers, or any officers, directors, agents, or employees thereof, shall be liable for any incidental or consequential losses or damages (including without limitation, damages or losses from travel, lost time, perishable goods; loss of revenue, business, profits, goodwill or contracts; business interruption or any other pecuniary loss; any costs, expenses or other claims for compensation resulting from such loss; or any other loss or damages arising out of any malfunction of any Appliance or part or other damages resulting from the use of the Appliance, whether in contract, tort or otherwise). Under no circumstances shall ColdSnap’s liability from any and all causes, except personal injury, ever exceed the total amount paid by you to ColdSnap for your Appliance.

NOTE: SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING DISCLAIMERS MAY NOT APPLY TO A CUSTOMER RESIDING IN THOSE JURISDICTIONS.