Customer Spotlight: Bonfire Wellness

Challenge:

As a leading wellness destination, Bonfire Wellness is dedicated to offering clients the most innovative and rejuvenating treatments, from cryotherapy and infrared saunas to IV drips and red-light therapy. The wellness center’s founders sought a unique food and beverage addition that would complement these services and elevate the overall client experience by offering an additional layer of convenience and luxury. They needed a solution that seamlessly fit into their upscale wellness environment, with minimal hassle for both clients and staff.

Solution:

Enter ColdSnap — the first and only instant frozen treat maker that crafts freshly frozen treats from pods that don’t require refrigeration. Located in the lounge area where clients receive their IV drips, ColdSnap has quickly become a standout feature at Bonfire Wellness. Clients rave about the protein shakes, which provide a nutrient-packed boost after their cryotherapy or infrared sauna sessions. The ultra-creamy ice creams have also become favorites, offering a deliciously indulgent way to unwind post-treatment. And for special events, the boozy ice cream is a huge hit, adding a fun, luxurious twist to the wellness center’s offerings.

The convenience of ColdSnap also extends beyond the client experience: its unique, no-refrigeration-required pods make storage a breeze, which co-owner Kim Cheevers, and her staff, appreciate for its simplicity and efficiency.

Implementation:

Since ColdSnap was installed, Bonfire Wellness has seen an immediate lift in client satisfaction. Guests appreciate the convenience of having healthy, freshly prepared beverages and indulgent frozen treats on-site, perfectly complementing their wellness treatments. Members of Bonfire Wellness enjoy complimentary treats, while non-members can still indulge in a premium experience with à la carte options offered after treatments like cryotherapy and infrared sauna, or even while they are receiving compression sleeve therapy! Protein shakes, as well as coffee and salted caramel ice cream have become popular options for post-treatment recovery or just a relaxing treat. The boozy ice cream is especially loved during events, adding an extra element of fun and luxury. ColdSnap has quickly become an essential part of the wellness experience, offering guests a delicious way to enhance their time at Bonfire Wellness.

For the staff, ColdSnap is a game-changer. There’s no need for prep work or cleanup, allowing the team to focus on delivering exceptional service. The machine’s sleek, user-friendly design blends effortlessly into the spa’s aesthetic, making it both a functional and stylish addition to the wellness experience. Plus, the convenience of storing ColdSnap’s non-refrigerated pods has made inventory management a lot easier for the staff and the wellness center’s owners.

Results:

The introduction of ColdSnap has been a game-changer for Bonfire Wellness, significantly enhancing client satisfaction and engagement. Clients have embraced ColdSnap as part of their wellness experience, with many requesting the protein shakes and indulgent frozen treats after their treatments. They rave about the fresh taste, convenience, and health benefits, and some even consider ColdSnap products a regular part of their wellness routine.

ColdSnap has become an added incentive for clients to return for their next session. The seamless, on-demand service ColdSnap provides — whether it’s a healthy protein shake post-therapy or an alcohol-infused ice cream during parties — has reinforced Bonfire Wellness’ reputation as a premium destination for health and relaxation.

Additionally, the ease of storing ColdSnap’s non-refrigerated pods has been a huge benefit for the wellness center, reducing the complexity of inventory management while maintaining the high-quality, premium experience their clients expect.

In the Words of Kim Cheevers, Bonfire Wellness Co-Owner:

The ColdSnap machine has been a huge success and a big hit! It delivers delicious, fast, easy, beloved treats by all of our clients. It’s easy to keep clean and easy to store all the cans so it’s a win-win for us. The high-protein shakes are the most popular but our clients also love the coffee ice cream and the salted caramel. We’ve also had a few parties and the Boozy Bourbon Ice Cream has been a big success!

Looking Ahead:

As Bonfire Wellness continues to grow, ColdSnap will remain an integral part of the client experience, contributing to the wellness center’s success and client satisfaction. Bonfire Wellness’ commitment to wellness, coupled with the innovative offerings from ColdSnap, ensures clients leave feeling rejuvenated, revitalized, and ready to take on the world.

Interested in ColdSnap for your wellness center? Send us a message!